Refund Policy
60-Day Love It Guarantee
We stand behind the Elixir completely. If you're not in love with your results within 60 days of delivery, we'll refund your order in full.
How it works:
- Simply reach out within 60 days of delivery
- Tell us you'd like a refund
- We'll process your refund within 5-7 business days
One claim per customer (verified by shipping address)
For questions or to request a refund, contact us at hello@velurahair.ca
Standard Returns & Damage Claims
If your bottle arrives damaged or defective, please contact us immediately. We'll make it right by sending a replacement or processing a refund.
Contact us: hello@velurahair.ca