Refund policy
60-Day Love It Guarantee
We stand behind the Elixir completely. If you're not in love with your results within 60 days of delivery, we'll refund you in full — no return required.
How it works:
- Simply reach out within 60 days of delivery
- Tell us you'd like a refund
- We'll process your refund within 5-7 business days
- Keep the Elixir — no need to ship it back
One claim per customer (verified by shipping address)
For questions or to request a refund, contact us at hello@velurahair.ca
Standard Returns & Damage Claims
If your bottle arrives damaged or defective, please contact us immediately. We'll make it right by sending a replacement or processing a refund.
Contact us: hello@velurahair.ca